What are the responsibilities and job description for the Specialty Services Technician position at STERIS - Commercial Operations?
Summary:
The Specialty Services Technician acts as Trusted Advisor to STERIS Customers by servicing large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units.
Important Note about Schedule/Travel:This is a field service role with very frequent travel, most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate our Customer needs.
Duties:
- You will be accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
- You will communicate effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps).
- You will perform sterilizer cleaning function including changing and adjusting required chemical ingredients; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
- You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory.
- You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:
Extensive hands-on training and development
Career progression path with growth and training opportunities
Competitive pay a bonus plan
Overtime opportunity
Business travel and all related expenses paid
Medical, vision, prescription, dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Tuition assistance
**The Experience, Skills, & Abilities Needed: **
High School Diploma or GED (Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.)
3 years of work experience, at least 1 year of which must be technical or service-related work (mechanical, electrical, assembly, HVAC, construction, automotive etc.).
Customer service experience is also required.
Valid driver’s license required.
Field Service experience preferred.
Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 75% travel overnight.
Demonstrated proficiency with basic computer skills, smart phone use, etc.
Excellent interpersonal and Customer communication skills.
Strong organizational and problem-solving skills
Ability to work independently without supervision.
