What are the responsibilities and job description for the Surgical Service Tech position at STERIS - Commercial Operations?
Job Title :
Procedural Service Technician - Santa Rosa, CA
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
- The Procedural Service Technician acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This position drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e) in a high stress healthcare environment. Also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. Promotes STERIS growth through identifying and recommending products and services to Customers.
This is a remote based Customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state(s) : California
What You'll Do as a Procedural Service Technician
Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues / problems expediently.
Perform preventive and corrective maintenance required on STERIS
Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.). Coordinate these activities with DSM and Capital Account Manager.
Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and / or installers.
Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to : scheduling and updating work activities in Siebel, complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems / issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products / services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.
Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.
The Experience, Skills and Abilities Needed
Required :
Preferred :
What STERIS Offers :
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer :
Pay range for this opportunity is
52,000.00
72,712.50.. This position is eligible for bonus participation.
You should be proficient in :
ID : 8SR6Ct
