What are the responsibilities and job description for the Clinical Support Representative (Washington, DC) position at Steris Corporation?
Washington, DC, US, 20565
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following state/city: Washington, DC
- Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
- Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
- Understand and effectively present technical literature and how it applies to solving the Customer needs.
- Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
- Act as a liaison between Service and Sales at the time of installation.
- Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
- Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
- Maintain knowledge for each account's history, contacts, and current and long-term purchase plans for designated products.
- Identify and recognize key business opportunities and trends to appropriate team member.
- Record Customer feedback and complaint information through the proper quality processes and channels.
- Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
Required
- Associate's degree
- 2 years of successful medical device sales or hospital operating roomexperience
- Ability to travel overnight up to 50 %
- Must be able to be compliant with hospital/customer credentialing requirements
Preferred
- Bachelor's degree
- 2 years of experience in Operating Room Integration or Sterile Processing Department
- Experience supporting functions such as Clinical Engineering or hospital IT
- Experience in B2B sales
- Experience in audio visual communications
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
* Base Salary Incentive Compensation Program
* Vehicle Reimbursement Plan (includes monthly stipend mileage reimbursement)
* Cell Phone Stipend
* Robust Sales Training Program
* Flexible Time Off 9 Corporate Holidays Per Year
* Excellent Healthcare, Dental, and Vision Benefits
* Healthcare and Dependent Flexible Spending Accounts
* Long/Short Term Disability Coverage
* 401(k) with a Company Match
* Parental Leave
* Tuition Reimbursement Program
* Additional Add-On Benefits/Discounts
Must be able to be compliant with hospital/customer credentialing requirements
#LI-BS1
Pay range for this opportunity is $65,000K- $73,000K. This position is eligible for commission.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
Washington, DC, US, 20565
STERIS Sustainability
Life at STERIS
Nearest Major Market: Washington DC
Job Segment:
Sterile Processing, Surgery, Infection Control, Medical Device, Travel Nurse, Healthcare
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Salary : $65,000 - $73,000
