Equipment Service Technician I

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%

Customer Focus & Retention – 30%

Customer Growth – 10%

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: West Virginia

What You Will Do As An Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs
  
  

Required

The Experience, Skills, and Abilities Needed

• High School Diploma or GED
• 4 years of work experience, with 2 of those years in a mechanical/technical role
• Valid driver’s license
• Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements
• Customer and team engagement experience
• Effective written and verbal communication skills
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems)
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs
• Must be able to be compliant with hospital/customer credentialing requirements
  
  

Preferred

• Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience
  
  

Other

• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills
  
  

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary Incentive Compensation Program
• Company Provided Vehicle Cell Phone Laptop
• Hands-on Training Program
• Paid Time Off 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts
  
  

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by

• 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.