REGIONAL MANAGER

This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

JOB SUMMARY

This position reports to the Sr. Director of Operations and has the responsibility of managing a portfolio of multi-family properties, achieving strong fiscal performance, solid regulatory compliance, and strong teamwork. Key areas of responsibility are: Fiscal Management, Compliance, Facilities Management, Risk Management, Tenant Management, Employee Management, Community Outreach, as well as Internal and External Partnering.

ESSENTIAL FUNCTIONS:

• Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio.
• Work with the Community Manager and others to develop and implement market plans to drive occupancy and revenue growth.
• Oversee occupancy management and leasing activities.
• Supervise production and management of appropriate revenue growth, adherence to delinquency management, policy and procedure compliance, and the financial performance of each assigned property to ensure investment goals and expectations are met.
• Conduct regular property inspections to ensure that the appearance, curb appeal, and physical aspects of the properties; meeting SAMCs established standards.
• Create and maintain 10-year plan for each property which includes thorough property inspections, ROI analysis on rehab projects, gathering the necessary bids to set budgets, executing contracts on approved projects, gathering compliance documents, and driving projects to completion.
• Monitor all site administration functions with timely and accurate production of all reporting documentation.
• Perform routine safety inspections to maintain management functions by staying up to date with safety standards and potential liability risks.
• Lead Community Managers by performing interviewing, hiring, training, and managing their performance in accordance with Company policies and procedures, values, and business practices.
• Oversee the appropriate and adequate staffing at each community.
• Supervise the acquisition, development, and management of community team members.
• Work to build professional relationships with residents and ensure exceptional service is being provided.
• Promote client satisfaction and retention through timely reporting and ongoing communication about the performance of the properties.
• Respond promptly to the Sr. Director of Operations about concerns, questions, issues and requests.
• Prepare reports when necessary to ensure timely communication to management, which may include the following, but are not limited to: budgets & variance, occupancy status, leasing activity, delinquency updates, pricing/marketing or renewal strategies, and lease expiration management.
• Work toward continuous quality improvement.
• Stay current with changing technology, including software and job-specific programs.
• Uphold, support, and promote all company policies and procedures.
• Assist, prepare, submission of required governmental reports.
• Input data and generate reports using the companys property management software.
• Make routine inspections of properties to ensure compliance with company policies and review project operations; inspections to include complete walk-through of buildings.
• Oversee preparation, distribution, and completion of delinquency reports, notices and payment plans for all assigned properties.
• Participate with project teams on issues related to acquisitions, market trends, operating budgets, project design, and property management identified in pre-development, construction, and lease-ups.
• Visiting all properties bi-weekly

REQUIRED COMPETENCIES:

• Ability to read, analyze, and interpret common specific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conforms to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or Sterling Management.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concreate conclusions.
• Working weekends, overtime, and travel may be required.
• Monthly and quarterly site visits to communities in portfolio.
• Attend and participate in all inspections including: SHRA, CTCAC, Fair Housing, tax credit, etc.
• Responsibility for ensuring regulatory compliance and have a thorough understanding of the LIHTC and HUD programs.

PHYSICAL REQUIREMENTS:

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to perform extensive standing, driving, walking and climbing.
• Ability to sit for stand and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Work under pressure with changing, ambiguous priorities.
• Auditory and visual skills Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Continuous physical activity includes frequent walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, and occasionally pushing and pulling items weighing 30 pounds for distances of up to 20 ft.

EXPECTED HOURS OF WORK:

The employee will be expected to work at least 40 hours weekly and must be available as required during the core business hours of 9:00 a.m. to 5:00 p.m. on scheduled days of work. Administrative hours may be worked on the employees preferred schedule given the understanding that employee will produce all requested work product in a timely manner and stay in communication with their direct supervisor regarding scheduling and task load.

BENEFITS:

• Medical
• Dental insurance
• Vision insurance
• Long Term Disability
• Life Insurance
• Pet Insurance
• Employee assistance program
• 403(b) matching
• Mileage reimbursement
• Paid time off

Community Housing Opportunities Corporation (CHOC) is committed to hiring local and regional candidates for our respective CHOC Energy, CES Integrated, Community Impact and Sterling Asset Management divisions.

Since 1984, CHOC has provided housing and self-sufficiency to thousands of families, delivering needed services to low-income individuals and families. We seek job candidates who are committed to helping us achieve our mission, vision and common goals of affordable housing, energy efficiency, family services, property management and a high quality of life for our residents and customers. We look forward to meeting you!

To perform this job successfully, an individual must be able to perform each essential function from the list above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:

• Bachelor's degree; or two years related experience.
• Working knowledge of eviction law, Fair Housing mandates, and other legal issues affecting property management.
• 7-10 years progressive experience within the Multifamily Property Management industry and at least 3 years experience as a Regional Manager is required.
• 3 years of experience with Affordable Housing-Tax Credit program, HUD program and USDA program are required.
• Proven track record of successful financial property performance.
• Solid leadership background with experience in training, mentoring and motivating direct reports and site staff.
• Strong verbal and written communication skills are required along with hands on management style and thorough understanding of affordable housing and the California Landlord Tenant Laws.
• Ability to write and interpret financial budgets, reports, and correspondence.
• Valid Drivers License.

PREFERRED QUALIFICATIONS:

• Ability to communicate in a second language, preferably Spanish.
• ARM, CPM, or CAM highly preferred.
• Knowledge of varies computerized platforms Yardi, Grace Hill preferred.