What are the responsibilities and job description for the Field Service Technician-Electrical position at Sterling Engineering?
Field Service Engineer / Technician
Traveling 75% (National Travel)
When not traveling, techs prep for upcoming projects and assist with upcoming custom builds / tests at the Rolling Meadows facility. (45-50 hours / week)
Travel Bonuses of $50 per day
Company credit card for all meals and travel expenses
Target Hourly Pay : $30-$45 / hour (Depending on experience)
Overtime pay X1.5 any hours over 40 / week
Will average 45-50 hours / week when not traveling, 50-60 payable hours when traveling
Job Duties :
Troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
Resolve service requirements over the phone if possible
Work with suppliers to resolve technical issues at customer sites
Make recommendations to repair / replace only items that require repair / replacement
Follow customer’s plant and safety regulations while at their facility
Complete in detail a Service Report for the services provided in a timely manner
Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required.
Facilitate warranty / non-warranty claims with the customer
Adhere to all health and safety rules and procedures
Maintain International Standardization Organization (ISO) standards
Requirements :
Minimum of 3 years of experience in a hands-on mechanical / electrical environment
Ability to travel for weeks at a time, 75% maximum yearly travel.
Must be able to work in a multi-disciplined engineering environment, often under pressure-filled conditions
Must have experience in dealing with customers to resolve problems
The ability to read drawings, reference manuals, and assembly systems instruction guides is essential
Must have experience and be proficient with Microsoft Word and Excel
Requires excellent interpersonal and commercial skills
Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function
Ability to read, speak, write, & understand English
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