What are the responsibilities and job description for the Field Support Specialist position at Sterling Engineering?
Title: Technical Service Specialist
Location: Kenosha, WI with 15-20% travel
Hire Type: Direct Hire
Salary: $65-75K/YR based on experience
Must have: Experience with technical support and onsite upgrades
Overview:
We offer a comprehensive benefits package, including BCBS health plans with PPO and HSA options, a 401(k) plan, and paid short- and long-term disability coverage. Additionally, we provide paid life insurance, as well as dental and vision coverage to support your overall well-being.
Job Duties:
- Conducts engineering reviews of design documentation, including vendor manuals and company records, to ensure compliance with stated requirements.
- Records data from technical service activities in alignment with company policies and procedures.
- Prepares and processes warranty claims, orders, and part quotes.
- Identifies significant issues or developments during technical service activities, proposing process improvements to management.
- Prepares and delivers technical and program-related presentations to team members and management.
- Assesses departmental training needs and collaborates with top management to develop the fiscal budget for the technical service department.
- Develops training materials and leads training sessions on technical topics.
- Supervises technical and administrative staff involved in technical activities.
- Prepares detailed reports to document and communicate the results of technical service efforts.
- Reviews industry publications and resources to stay updated on technical advancements and developments.
Qualifications:
- Bachelor’s degree in mechanical, electrical/electronic, manufacturing engineering, or a related technical field, or equivalent experience.
- 3-5 years of experience in a quality or technical support role, preferably in a manufacturing environment, with exposure to mechanics, electronics, PLC programming, and electrical systems.
- Hands-on experience and familiarity with customized electronic control systems.
- Proven experience in conducting training sessions and presentations for customers and/or coworkers.
- Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
- Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
Salary : $65,000 - $75,000
