Operations Supervisor

This role will oversee the operations of the Contract Services Team, which includes optimizing the team’s systems and processes as well as handling escalations with customers and contractors. This person must be proactive, organized, and an effective communicator. The candidate does not need to have an engineering or technical background but should be willing to learn and retain relevant troubleshooting skills. Day to day responsibilities of the team include coordinating service appointments with customers, and dispatching

HVAC field contractors to perform preventative maintenance, chiller start-ups, chiller replacements, or emergency service.

Responsibilitie

Keep a pulse on team operations and propose process changes to improve efficiency and team organization

Manage escalations with customers and contractors

Partner with IT to implement new tools and system improvements

Review monthly reporting to monitor trends with contract service

Project manage Turnkey chiller installations

Oversee contract renewals to ensure we are maximizing our contract capture rate

Educational/Experience Requirements

Bachelor’s degree in business administration or a related field

Project management experience preferred

Knowledge, Skills, and Abilities

Positive attitude

Organized

Detail oriented

Aptitude to learn our ERP system and processes

Strong verbal and email communicator

Intermediate level Excel proficiency

Team player

Problem solver

Takes ownership and has initiative

Comfortable making a judgement call

Has high character (honest, caring, humble, resourceful, dependable)