What are the responsibilities and job description for the General Manager of Flight School position at Sterling Flight Training?
General Manager of Flight School
Sterling Flight Training is a FAR approved part 141 and part 61 flight training school located at CRG with a satellite operation in TLH. This position is based at our CRG facility in Jacksonville, FL. Sterling Flight Training (SFT) is run by respected and successful aviation professionals with strong financial backing. We are seeking a General Manager responsible for overseeing the school’s operations, staff, finances, and compliance. Sterling offers a unique opportunity to work in a General Aviation culture of respect, fun and professionalism.
RESPONSIBLITIES :
Operational Oversight :
Manage day-to-day operations, including oversight of flight scheduling, maintenance coordination, and staff assignments.
Ensure adherence to safety protocols and aviation regulations.
Provide oversight of student invoicing, keeping students on track, and extension of student applications.
Work with the veteran’s administration and university partners, while overseeing student enrollments.
Assist in managing international student requirements and endorsements.
Oversee facility needs at both locations.
Responsible for overall safety and oversight of aircraft, students, instructors, and maintenance scheduling needs.
Oversee vendor relations.
Staff Management :
Hire, train, and manage instructors, maintenance staff, and administrative personnel.
Develop team performance goals and provide ongoing feedback.
Customer Service :
Ensure students and customers receive high quality instruction and service.
Resolve complaints and foster a supportive, welcoming environment.
Maintain professional relations with all associates, students, and vendors.
Financial Management :
Manage budget and track expenses to ensure profitability.
Provide accounting support as needed.
Regulatory Compliance :
Maintain compliance with all governmental regulations.
Ensure all training programs and aircraft maintenance meet legal requirements.
Marketing :
Assist marketing with strategies to attract new students.
Maintain partnerships with local schools and aviation organizations.
QUALIFICATIONS :
Bachelor’s degree in aviation management, business or a related field.
Experience in aviation operation or management (flight school experience preferred).
Strong communication and customer service skills.
Finance and organizational acumen.
Ability to problem solve under pressure.
Ability to lead a team while running the operation effectively.
Commitment to maintaining the highest level of safety standards.
Ensure a positive experience for students.
Proven ability to identify opportunities for expansion and growth.
Ability to commute daily to onsite CRG job location.