What are the responsibilities and job description for the Senior Vice President of Professional Services position at Sterling Hoffman?
Senior Vice President of Professional Services
Pay : Competitive
Location : Annapolis / Maryland
Employment type : Full-Time
Job Description
- Work directly with strategic client accounts to grow corporate offerings and increase customer satisfaction
- Work with the Senior Managers and Directors to mentor, coach and grow professional staff capabilities
- Provide executive leadership to functional operations staff regarding issues and policies
- Establish and manage weekly, monthly, and quarterly key performance indicators for multiple business units to stay aligned with corporate expectations
- Provide executive-level transparency to client services activities
- Report on performance, variances, team updates, client updates and initiatives
- Lead the organization to meet and exceed growth targets and ensure they meet corporate strategic goals and objectives
- Build processes and relationships to ensure a high degree of interdepartmental collaboration, particularly in areas of technical support, product needs, content configuration, and finance
- Work directly with product teams to convey client-requested product upgrades or feature requests
- Convey challenges in product usage observed or communicated by existing clients
- Communicate common strategic priorities among clients that can be addressed through product design and development
- Prioritize client requests based on priority and impact, in collaboration with the Vice President of Corporate Sales
- Lead client communications across multiple business units to ensure regular, active contact with existing and prospective clients and handle client escalations with professional maturity and a solutions-based approach
Critical Requirements
If you are qualified and looking to work with a well-established company – one of the top names in the industry – you should not let this opportunity pass by. However, for this Senior Vice President of Client Services role, you must be someone who is experienced and passionate about sales management.
Compensation and Other Details
Base Salary : Highly competitive package, commensurate with experience.
About the Company
Sterling-Hoffman / FEP Executive Search is a global talent acquisition firm.
J-18808-Ljbffr