What are the responsibilities and job description for the Leasing Office Agent position at Sterling Management?
Responsibilities include (but not limited to):
Selling/Marketing: Generates interest in the property by selling its’ benefits and touring the property. Markets through face to face interactions, internet, social media and phone conversations with prospects and answering questions about the amenities, local community and grounds. Qualifies prospective residents through determining their needs and presenting offerings that match what they are looking for. Schedules appointments for showings and follow up. Understands the competition and differentiators. Identifies creative methods to generate prospects.
Administrative: Prepares property reports, leases and lease renewals, resident files, processes rent payments, inquires about late payments, collections, assists in handling any eviction issues and regularly required paperwork. Keeps organized through maintaining files and ensuring priorities are completed.
Answers phones and makes contact via in person, phone and letters to minimize delinquencies and collections. Schedule move-in appointments for resident orientation. Completes work requests. Tracks appointments, move ins and outs, services, bills.
Resident Service and Relations: Provide customer service and support the company’s commitment to go above and beyond residents’ expectations in a professional, warm, helpful manner. Positively interacts with visitors, residents, service providers, and the general public through live contact, and written and verbal correspondence. Resolves problems quickly and thoroughly. Proactively ensures the property is in order and solves before issues escalate.
Requirements
Required Skills and Experience:
- A high school diploma or equivalent is required
- Computer skills required – working knowledge of Microsoft Word, Excel, and Outlook. Experience with Yardi Voyager
- and Rent Café a plus
- Excellent interpersonal and communication skills
- High attention to detail, organization, and follow-through organization, and follow through
- Is dependable, self-motivated, and can positively resolve conflicting issues
- Friendly and customer service-oriented Physical Requirements:
- Position requires extensive computer and phone work
- Frequent standing, walking, and bending, in addition to periods of extensive sitting
- Position requires walking and climbing stairs
Other Requirements:
- Must have a valid driver’s license, clean driving record, and current automobile insurance
Submit RESUME to be considered for the position.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Gansevoort, NY 12831 (Required)
Work Location: In person
Salary : $23
