Service Coordinator

Job Summary
Service Coordinator Roles and Responsibilities This breakdown provides a clear structure for prioritizing tasks while allowing some flexibility based on specific operational needs. 1. Service Scheduling and Dispatching (40%) · Schedule and coordinate field service technicians for maintenance, repairs, and installations. · Prioritize service requests based on urgency, customer needs, and resource availability. · Optimize schedules to minimize travel time and maximize productivity. · Monitor and adjust schedules as needed to address emergencies or changes. 2. Customer Communication and Support (20%) · Act as the primary point of contact for customers regarding service requests, scheduling updates, and status follow-ups. · Communicate estimated timelines for service delivery and manage customer expectations. · Address and resolve customer inquiries or concerns promptly. 3. Service Estimation and Quoting (15%) · Collaborate with technicians and sales teams to develop accurate service quotes. · Calculate labor, parts, travel costs, and other expenses for service estimates. · Ensure all estimates comply with company policies and profitability standards. 4. Field Team Coordination (10%) · Maintain clear communication with field service technicians regarding job details, tools required, and timelines. · Provide technical documentation, service histories, or customer-specific requirements to technicians. · Track technician locations and job statuses using scheduling or CRM software. 5. Administrative and Reporting Tasks (10%) · Document all service requests, scheduling changes, and job completions in the company’s CRM or ERP system. · Generate reports on service performance metrics, such as response time, job completion rates, and customer satisfaction. · Track and manage inventory of parts and tools needed for service work. 6. Continuous Improvement (5%) · Identify inefficiencies in the scheduling or service process and recommend solutions. · Participate in team meetings to review performance and share insights for improving service delivery. · Stay updated on industry trends, tools, and technologies to enhance service operations. --- Additional Responsibilities (as needed): · Provide backup support for other administrative roles during peak periods. · Assist in training new technicians or staff on service workflows and processes. · Coordinate with other departments (e.g., sales, repairs, or engineering) to ensur

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Cranberry Township, PA 16066 (Required)

Ability to Relocate:

• Cranberry Township, PA 16066: Relocate before starting work (Required)

Work Location: In person

Salary : $58,000