What are the responsibilities and job description for the AI Service Product Manager - Professional Services position at Sterling Process Equipment & Services, Inc.?
Responsibilities :
Strategic Service Offer Development
Define, prioritize, and continuously improve the AI portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.
Look for opportunities with existing portfolio and sales motions to expand the AI conversation.
Design and develop the AI value proposition, positioning, and pricing.
Service Lifecycle Management
Follow the service product management processes, tools, lifecycle, and governance standards.
Seek and secure funding (internal and external) and manage spend.
Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.
Cross Functional Collaboration
Collaborate with technical and product leaders to ensure alignment and consistency of the AI strategy, execution, and prioritization of the roadmap.
Represent Professional Services and the AI Portfolio on product or solution portfolio core teams and provide service requirements into product development stages.
Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.
Market and Sales Engagement
Identify and establish partnerships with industry leaders in AI.
Launch, promote, monitor, and measure the AI Service Offerings performance, customer satisfaction, and market feedback.
Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer / market needs and fuel profitable growth.
Performance Analysis
Perform business analysis, identify root cause, and develop recommendations / solutions to drive business improvements.
Define, measure, & report OKRs aligned to product / business strategy goals.
Education & Experience :
Bachelor’s or Master’s degree in business, Engineering, Computer Sciences, or equivalent experience.
10 years of professional experience, ideally at a service, consulting, or software company.
5 years of experience in service product management.
Proven experience in launching and managing a portfolio of technical offerings.
Deep technical knowledge with AI, Data Analytics, Machine Learning, or similar technology.
Knowledge & Skills :
Proven background in AI technologies, IT and services industries, and service product management.
Proven track record of creating and launching successful and profitable service offers.
Familiar with the latest trends and technologies in AI-enabled solutions, such as natural language processing, machine learning, computer vision, etc.
Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.
Highly developed problem-solving, project / program management, change management, and analytical skills.
Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.
Excellent communication, presentation, negotiation, and influencing skills.
Strong knowledge of workforce solutions market, customer needs, and competitive landscape.
Creative and strategic thinker, self-motivated, results-oriented, and customer-centric.
Ability to work effectively in a fast-paced, dynamic, and collaborative environment.
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