What are the responsibilities and job description for the Retail Manager position at Sterling Search Partners?
Sterling Search Partners is helping an Oxford client with its search for a Retail Manager. The Retail Manager will be responsible for managing the day-to-day operations of the store, including supervising staff, managing inventory, ensuring a high level of customer service, and meeting sales goals. The role requires a strong leadership presence, the ability to drive performance, and ensure store operations run smoothly.
Key Responsibilities :
- Team Leadership : Supervise and motivate staff, providing training, coaching, and performance reviews to ensure excellent customer service and productivity.
- Sales Management : Set and achieve sales targets; monitor sales performance and make adjustments to sales strategies as necessary.
- Customer Service : Ensure that customers receive exceptional service at all times, resolve customer issues or complaints, and foster customer loyalty.
- Inventory Management : Oversee stock levels, order supplies, manage inventory control, and ensure products are displayed effectively to drive sales.
- Store Operations : Maintain store appearance, including cleanliness and organization, ensuring the store is visually appealing and safe for customers and staff.
- Budgeting and Financial Oversight : Manage store budgets, control expenses, and maximize profitability through cost-effective operations.
- Staff Scheduling : Create staff schedules to ensure the store is adequately staffed during peak hours and seasonal events.
- Marketing and Promotions : Implement in-store promotions, assist with marketing campaigns, and ensure that promotional materials are placed and displayed properly.
- Compliance : Ensure compliance with health and safety regulations, store policies, and company standards.
- Reporting : Prepare daily, weekly, and monthly reports on sales, expenses, and store performance to upper management.
Required Skills and Qualifications :
Preferred Qualifications :
