Operations Coordinator

Job Title: Operations Coordinator

Location: Onsite in Charlotte, North Carolina

Reports To: COO

Job Description:

The Operations Coordinator will play a crucial role in ensuring the smooth running of our operations,

supporting our team, and maintaining high levels of efficiency and client satisfaction. This position

requires a proactive, detail-oriented individual who thrives in a fast-paced environment.

Key Responsibilities:

1. Operations Coordination:

• Coordinate and oversee daily operational tasks to ensure efficiency and compliance with

company policies.

• Facilitate communication between departments to ensure alignment and prompt

resolution of issues.

• Assist in the development and implementation of operational policies and procedures.
• Organize and coordinate logistics for team meetings and client visits.
• Work with all internal departments to elevate efficiencies in scheduling and client

communication.

• Monitor ticket boards across all departments to ensure proper usage and client

communications are not missed.

• Serve as a backup for the procurement of equipment as needed.
• Oversee the intake and check-in of equipment into inventory.
• Manage inventory of office supplies and equipment, ensuring all resources are readily

available.

2. Project Coordination:

• Develop project plans, timelines, and budgets with the collaboration of the engineers

involved, ensuring alignment with client requirements and company goals.

• Coordinate and facilitate project planning sessions with technical teams.
• Manage project documentation, including requirements, change requests, and meeting

minutes.

• Coordinate quality assurance checks to ensure deliverables meet established standards.
• Provide regular updates and reports to clients on project progress.
• Foster positive working relationships with clients, vendors, and internal teams to

promote collaboration and project success.

• Coordinate resource allocation and task assignments, ensuring team members are clear

on their responsibilities.

• Facilitate effective communication between project stakeholders, ensuring everyone is

informed of project status and changes.

• Monitor project progress, milestones, and deliverables, proactively addressing any

deviations from the plan.

• Recommend and implement process improvements to enhance project efficiency and

effectiveness.

Types of Projects you will be Coordinating:

 Internal IT Projects

 Client Onboardings

 Network Upgrades

 Firewall Deployments

 Full Stack Switch replacements

 Wireless Installations/Upgrades

 Server Migrations and Upgrades

 Windows Servers Installs/Upgrades

 On-premises and cloud-based solutions

 M365 and Azure Migrations:

 Azure Active Directory

 M365 Exchange

 SharePoint and Teams

Qualifications:

 Proven experience as an IT Project Coordinator or similar role in an MSP or IT environment.

 Strong knowledge of project management methodologies and tools.

 Excellent organizational and multitasking abilities, with a keen eye for detail.

 Exceptional communication skills, both written and verbal, can effectively interact with diverse

stakeholders.

 Ability to work well under pressure in a fast-paced, client-focused environment.

Key Performance Indicators (KPIs):

1. Project CSAT

2. Projects Completed as Budgeted

3. Projects Completed as Scheduled

Benefits:

• Medical, Dental, Vision, Long-Term Disability: Paid 100% for employee.

o (No Short-Term disability offered at this time)

o The employee pays for spouse/dependents

• $10,000 Life Insurance: Paid for 100% for employee

• Eligible for 401K at 1 year of service

o Company matches up to first 3%, at 4% the company pays 3.5%, at 5% the company

pays 4%

• PTO

o Accrual begins at 90 days

o 2 weeks for first year

o An additional week is added at 1 year anniversary

o Unused PTO is paid out at your anniversary each year

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

**Onsite position. No remote applicants, please.**