What are the responsibilities and job description for the House Manager position at Stern Grove Festival Association?
IMPORTANT - If interested in the role, please be sure to apply at the full application link below.
The House Manager is primarily responsible for :
- Managing the seating areas of the venue
- Ensuring patrons are safe and have an enjoyable experience
- Responsible for Emergency Egress procedures
- Ensuring we remain staffed and on budget
Organizational Profile
Founded in 1938, Stern Grove Festival is an admission-free summer performing arts festival in San Francisco. Now entering its 88th season, the Festival draws over 100,000 people during its ten-week series of world class performances in the outdoor setting of Sigmund Stern Grove. Past seasons have included performing artists from around the world, including The Flaming Lips, Bob Moses, Chaka Khan, San Francisco Symphony, Kool & the Gang, Los Lobos, Smokey Robinson, Ziggy Marley, Carlos Santana, Allen Stone, and Janelle Monae.
As a cultural cornerstone of the Bay Area, Stern Grove Festival remains committed to making music accessible to all while celebrating artistic excellence and community connection. We strongly encourage applications from individuals of all backgrounds, identities, and experiences.
Leadership Standards
The festival strives to be a world-class leadership organization, and we ask all team members to uphold and grow in our core values : Integrity, Expertise, Experience, Growth Mindset, and Composure. Together, we create a culture of excellence where everyone can thrive and lead with purpose.
Reporting Relationships
The House Manager reports directly to the Director of Operations. The following positions report to the House Manager : Assistant House Manager and House Leaders. In addition, the House Manager works closely with the Perimeter, Safety, and Ticket Managers, Dispatch Team, Operations Staff, Security and Medical teams.
Position Description
The Stern Grove Festival House Manager will be responsible for recruiting, hiring the Assistant House Manager and House Leaders as well as scheduling, managing, conducting payroll and reporting on all staff assigned to the House. This includes training staff on policies and procedures and overseeing all activities and services related to the safety and comfort of patrons, with a goal of creating a positive experience for all audience members. The House Manager will oversee on-site, front of house operational needs including Concert Meadow, Esplanade, West Meadow and Hillside area set-up and strike, crowd management and control, response to patron requests and concerns, emergency response protocols, and any additional duties that pertain to the smooth functioning of the venue. The House Manager works with the Operations and Production Managers and is responsible for locking the buildings and shutting the venue down at the end of each concert. The House Manager will also be responsible for assisting the Director of Operations in concert reporting.
General Duties
Experience and Skills Required
Physical Requirements
If you meet some of the qualifications but not all, we encourage you to apply. We believe diverse experiences and perspectives strengthen our organization.
Work Environment / Physical Demands
The work environment characteristics and physical demands described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee must regularly lift and / or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate. Occasionally sound levels may exceed 100 db. All efforts will be made to protect employee’s hearing.
The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.
Locations
Availability and Commitment :
It is expected that this opportunity will be mutually beneficial to both parties and that the employees availability and commitment to work is upheld. Stern Grove Festival attempts to accurately estimate the amount of time required to perform these job duties and expects the employee to uphold their commitment to the working arrangement.
Working Arrangement and Hours :
Hybrid working style with 50% in office collaboration as mutually agreed upon. Working arrangement, hours per week, and compensation to be finalized in offer letter.
Compensation
Starting at $35 and commensurate with experience
How to apply
Please fill out this link here -
If you have any questions, please email jobs@sterngrove.org
EEO Statement
SGFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SGFA complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training. SGFA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Salary : $35
