What are the responsibilities and job description for the Ticket Operations Manager position at Stern Grove Festival Association?
IMPORTANT : If interested in the role, please be sure to apply at the full application link provided.
The Ticket Operations Manager is a key figure responsible for :
- Overseeing the Festival's ticketing and access initiatives.
- Managing Emergency Egress procedures effectively.
- Ensuring operational staffing and budget compliance.
Organizational Profile
Founded in 1938, the Stern Grove Festival offers admission-free summer performing arts entertainment in San Francisco. As it enters its 88th season, the Festival attracts over 100,000 attendees during its exciting ten-week series of world-class performances at Sigmund Stern Grove. Previous lineups have featured renowned artists like The Flaming Lips, Bob Moses, Chaka Khan, and more, enriching the cultural landscape of the Bay Area.
Committed to accessibility in music and celebrating community connections, we strongly encourage applications from individuals of varied backgrounds and experiences.
Leadership Standards
We aim to be a premier leadership organization where every team member upholds our core values : Integrity, Expertise, Experience, Growth Mindset, and Composure, collectively fostering a culture of excellence.
Position Description
The Ticket Operations Manager will lead the development, implementation, and management of the Festival's ticketing, access, and credentialing systems. This role involves setting up events on the ticketing platform, inputting accurate concert information, and collaborating with various departments to ensure smooth operations and communication.
Weekly, the Ticket Operations Manager will monitor the ticketing system, handle patron inquiries, and prepare attendee reports for each concert. On concert Sundays, they will coordinate with Safety Managers to ensure efficient patron processing, oversee staff training, and provide real-time updates on attendance and ticketing issues.
Key Duties Include :
Experience and Skills Required :
Physical Requirements :
We welcome applicants who may meet some, but not all, qualifications. Diverse experiences and perspectives enhance our organization.
Work Environment / Physical Demands :
While performing duties, the employee is regularly required to sit, stand, handle various objects, and communicate with staff and patrons. The noise level may occasionally exceed 100 dB, and all efforts will be made to protect hearing.
Locations :Availability and Commitment :
We seek a mutually beneficial commitment from employees considering time requirements and work duties.
Work Schedule :
Hybrid working style with 50% in-office collaboration as mutually agreed upon. Specific working arrangements and compensation details will be finalized in the offer letter.
Compensation :
Starting at $35 per hour, commensurate with experience.
How to Apply :
Interested candidates should fill out an application using the provided link. For inquiries, please contact the stated email.
EEO Statement :
SGFA provides equal employment opportunities (EEO) to all individuals without regard to race, color, religion, sex, national origin, age, disability, or genetics. This commitment to non-discrimination applies to all employment terms and conditions, including recruiting, hiring, promotion, and training. SGFA strictly prohibits any form of workplace harassment.
Salary : $35
