What are the responsibilities and job description for the Service Advisor/Writer position at Steve Shannon Tire & Auto Centers?
Job Summary
The Service Writer plays a crucial role in the automotive service department, acting as the primary point of contact between customers and the service team. This position requires excellent communication skills and a strong understanding of automotive services to ensure customer satisfaction and efficient service operations. The ideal candidate will be knowledgeable about vehicle maintenance and repair processes, enabling them to accurately assess customer needs and provide appropriate recommendations.
Duties
- Greet customers and assess their vehicle service needs.
- Document customer concerns and service requests accurately.
- Provide estimates for repairs and maintenance services, including oil changes, brake repairs, and other automotive diagnostics.
- Align customer expectations with service capabilities, ensuring clear communication throughout the repair process.
- Collaborate with technicians to understand repair requirements and timelines.
- Follow up with customers regarding their vehicle status and any additional services needed.
- Maintain records of services performed, parts used, and customer interactions.
- Promote dealership services and products to enhance customer experience and satisfaction.
Skills
- Strong knowledge of automotive repair processes including engine repair, brake repair, and general vehicle maintenance.
- Proficiency in auto estimating and automotive diagnostics to provide accurate service recommendations.
- Excellent communication skills to effectively interact with customers and team members.
- Experience in automotive sales is a plus, enhancing the ability to promote services effectively.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Familiarity with dealership operations is beneficial for understanding service workflows.
This position is essential for delivering high-quality customer service within the automotive industry. If you are passionate about vehicles and enjoy working with people, we encourage you to apply for this dynamic role.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Automotive service: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $60,000
