What are the responsibilities and job description for the Automotive Service Manager position at Steve Towers Enterprise?
Job Overview
We are seeking an experienced and dedicated Automotive Service Manager to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess a strong background in automotive service operations, with expertise in vehicle maintenance and diagnostics. This role requires excellent leadership skills, a commitment to quality service, and the ability to drive sales while managing a team of technicians.
Duties
- Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
- Manage and train service staff on best practices in automotive diagnostics, vehicle maintenance, and customer service.
- Handle cash transactions accurately and maintain financial records related to service operations.
- Conduct auto estimating for repairs and services, ensuring transparency with customers regarding costs.
- Develop and implement sales strategies to promote services such as tire service, shocks struts installation, and alignment.
- Monitor performance metrics for the department, identifying areas for improvement and implementing necessary changes.
- Ensure compliance with dealership standards and safety regulations while maintaining a clean and organized work environment.
- Address customer inquiries and concerns promptly, fostering strong relationships to enhance customer loyalty.
Qualifications
- Proven experience in an automotive service management role or similar position within a dealership environment.
- Strong knowledge of automotive diagnostics, vehicle maintenance procedures, and repair processes.
- Familiarity with cash handling procedures and financial management within an automotive setting.
- Excellent communication skills with the ability to effectively interact with customers and team members.
- Ability to work collaboratively in a fast-paced environment while maintaining attention to detail.
- Proficiency in auto estimating software and tools related to vehicle repairs.
- A valid driver's license is required; additional certifications in automotive technology are a plus.
Join our team as an Automotive Service Manager where you can make a significant impact on our operations while delivering exceptional service to our valued customers.
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Shelbyville, KY 40065 (Required)
Ability to Relocate:
- Shelbyville, KY 40065: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $85,000
