What are the responsibilities and job description for the Customer Service Representative position at StevenDouglas?
Job Title: Customer Service Representative (Contract Role)
Location: Sunrise, FL (On-site 5x per week)
Job Type: Contract
Job Description:
We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL. This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.
Key Responsibilities:
- Provide excellent customer service via phone, email, and chat support.
- Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Assist customers with product or service information and ensure they have a positive experience.
- Process orders, returns, and exchanges, and assist with billing and account issues.
- Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
- Follow company policies and procedures to ensure a consistent and high-quality customer experience.
- Provide feedback to management on common customer issues to help improve services.
- Stay up-to-date with product knowledge and updates to provide the best possible support.
Qualifications:
- High school diploma or equivalent; previous customer service experience is preferred.
- Excellent communication and problem-solving skills.
- Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in using customer service software and MS Office.
- Detail-oriented with excellent organizational skills.
- Ability to work on-site 5 days a week in Sunrise, FL.
- Strong phone etiquette and email communication skills.
Contract Duration:
This is a contract position, with the potential for extension based on performance and business needs.
If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!
Salary : $16 - $18
