BDC Call Center Manager

At Blackstone Toyota, Chevrolet, and Cadillac, we're committed to providing exceptional service and delivering an outstanding experience to our customers. As a leader in the automotive industry, we take pride in being the best dealership in town for all vehicle purchases and service needs. We are looking for a highly motivated and experienced BDC Call Center Manager to lead our service and sales call center teams. This is a great opportunity for a driven individual to help us continue our legacy of excellence and ensure long-term growth and success.

Benefits:

• Medical Plan

• Dental Plan

• Vision Plan

• 401(K) Plan

• Paid Time Off

• Opportunities for Advancement

• Employee Discounts

Key Responsibilities:

• Oversee daily operations of the call center for both sales and service teams.

• Lead, manage, and develop a team of BDC agents, ensuring they are meeting or exceeding performance goals.

• Provide ongoing training and development to enhance the team’s product knowledge and customer service skills.

• Assist in managing customer service satisfaction, ensuring that every customer interaction meets our high standards.

• Analyze performance reports and identify opportunities to improve efficiency and service.

• Develop strategies to grow the call center department and improve customer retention.

• Work closely with both the service and sales teams to maintain excellent communication and ensure smooth processes across departments.

• Foster a positive and motivated work environment to ensure team success.

• Take initiative in identifying and pursuing opportunities for growth to position the call center as a leader in customer service.

Qualifications:

• Prior experience managing a team in a call center environment is required.

• General knowledge of automotive service and sales is preferred.

• Strong leadership skills with a proven ability to motivate, coach, and develop a team.

• Excellent time management and multitasking abilities.

• A self-starter with an ambitious spirit and eagerness to learn.

• Outstanding communication skills with both customers and team members.

• Professional appearance and demeanor.

• Clean driving record and valid driver’s license.

• Ability to work flexible hours and weekends when needed.

Why Join Us? At Blackstone, Chevrolet, and Cadillac, we value our employees and offer numerous opportunities for professional growth and development. If you are a dedicated and passionate leader who thrives in a fast-paced environment and is eager to take on new challenges, we would love to hear from you.

We are an Equal Opportunity Employer.
We are committed to a diverse and inclusive workplace and do not discriminate based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply today to join our team and help us continue to be the best dealership in town!

Job Posting: BDC Call Center Manager - Blackstone Toyota, Chevrolet, and Cadillac

Location: [Location]

About Us: At Blackstone Toyota, Chevrolet, and Cadillac, we're committed to providing exceptional service and delivering an outstanding experience to our customers. As a leader in the automotive industry, we take pride in being the best dealership in town for all vehicle purchases and service needs. We are looking for a highly motivated and experienced BDC Call Center Manager to lead our service and sales call center teams. This is a great opportunity for a driven individual to help us continue our legacy of excellence and ensure long-term growth and success.

Benefits:

• Medical Plan

• Dental Plan

• Vision Plan

• 401(K) Plan

• Paid Time Off

• Opportunities for Advancement

• Employee Discounts

Key Responsibilities:

• Oversee daily operations of the call center for both sales and service teams.

• Lead, manage, and develop a team of BDC agents, ensuring they are meeting or exceeding performance goals.

• Provide ongoing training and development to enhance the team’s product knowledge and customer service skills.

• Assist in managing customer service satisfaction, ensuring that every customer interaction meets our high standards.

• Analyze performance reports and identify opportunities to improve efficiency and service.

• Develop strategies to grow the call center department and improve customer retention.

• Work closely with both the service and sales teams to maintain excellent communication and ensure smooth processes across departments.

• Foster a positive and motivated work environment to ensure team success.

• Take initiative in identifying and pursuing opportunities for growth to position the call center as a leader in customer service.

Qualifications:

• Prior experience managing a team in a call center environment is required.

• General knowledge of automotive service and sales is preferred.

• Strong leadership skills with a proven ability to motivate, coach, and develop a team.

• Excellent time management and multitasking abilities.

• A self-starter with an ambitious spirit and eagerness to learn.

• Outstanding communication skills with both customers and team members.

• Professional appearance and demeanor.

• Clean driving record and valid driver’s license.

• Ability to work flexible hours and weekends when needed.

Why Join Us? At Blackstone Toyota, Chevrolet, and Cadillac, we value our employees and offer numerous opportunities for professional growth and development. If you are a dedicated and passionate leader who thrives in a fast-paced environment and is eager to take on new challenges, we would love to hear from you.