Information Technology Support Specialist

Job Purpose:

As an Information Technology Support Specialist, you’ll play a key role in supporting Rawhide’s mission by ensuring our staff have the technology they need to succeed. From setting up new workstations to troubleshooting network issues, your work ensures that our team can focus on providing life-changing services to at-risk youth and families. You’ll be responsible for managing IT equipment, providing help desk support, coordinating technology purchases, and keeping our network and phone systems running smoothly across all campuses and remote locations.

Essential Functions:

• Install and maintain computer workstations, printers, copiers, and other IT equipment to ensure seamless operations across Rawhide locations.
• Provide timely and efficient help desk support to resolve IT issues and assist staff with troubleshooting.
• Manage network access, responding to issues to ensure reliable on-campus and remote connectivity.
• Oversee user account management and email system operations, maintaining a smooth user experience.
• Coordinate IT purchases within budget, keeping Rawhide’s technology current and reliable.

Key Responsibilities:

• Workstation and Hardware Support:
  • Install and configure IT equipment across multiple locations.
  • Maintain optimal performance of printers, copiers, and other essential hardware.
• Help Desk and Support:
  • Provide effective, timely troubleshooting and IT support to staff.
  • Manage user accounts and resolve email system issues.
• Network and System Support:
  • Respond to network disruptions, collaborate on infrastructure projects.
  • Support the phone and voicemail systems, ensuring consistent availability.
• IT Purchasing and Asset Management:
  • Handle IT purchases and equipment lifecycle replacements to ensure functionality and cost-efficiency.

• Bachelor’s or Associate’s degree in IT management information systems or a related field.
• 3-5 years of experience in IT support, with strong troubleshooting and diagnostic skills.
• Excellent organizational abilities and the capacity to prioritize tasks effectively.
• A heart for service and the ability to stay calm under pressure while assisting end users.
• This role may require occasional lifting, standing, and travel as needed for job-related activities.

Why Choose Rawhide?

Being a part of Rawhide Youth Services means joining a mission-driven organization that values its employees. We offer a comprehensive benefits package designed to support your well-being and professional growth:

• Competitive Pay
• Medical, Dental & Vision Insurance
• Competitive 401k plan
• 10 paid Holidays
• PTO, VTO, Wellness Day, & Floating Holiday
• 5 Weeks Paid Sabbatical Leave
• Tuition Reimbursement
• Nature Trails/Waterfront on 700 acres (New London)
• Onsite Fitness Center and Gymnasium
• Employee Assistance Program (EAP)
• Onsite Cafe
• Jury Duty Leave
• Bereavement Leave
• Paid Benefits for Birth or Adoption