What are the responsibilities and job description for the Mazda Guest Services Representative position at Stevenson-Hendrick Mazda Wilmington?
Stevenson-Hendrick Mazda Wilmington
Location: 5911 Market Street, Wilmington, North Carolina 28405
Summary:
Summary:
This is a Full Time position available at Stevenson-Hendrick Mazda in Wilmington, NC. We are actively interviewing candidates for a Guest Services Representative position in the dealership to ensure a friendly and receptive environment for guests. This role is highly interactive and provides administrative support of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Please submit your updated information and our recruiting team will be in touch shortly!
Pay Range:
$17.00 per hour.
Guest Services Representative Schedule Requirements:
Average 40 hours per week (includes weekend shifts). Dealership hours between 7:00am-8:00pm, closed on Sundays. Candidates must be able to work the Full Time schedule requirements on a regular basis.
Core Values:
- Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
- Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
- Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
- Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
- Passion for Winning- Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
- Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
- Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
Benefits:
- The Best Dealership Facilities in the Area
- 401(k) with Company Match
- Largest privately owned auto group in the country, GREAT career growth potential
- Paid Medical - NO COST Employee Healthcare and Prescription Plan
- Generous paid time off/vacation and sick days
- Basic Life Insurance
- NO COST Employee Assistance Program
- Paid Factory Training
- Comprehensive employee recognition/rewards programs
- Hendrick Automotive Group is a back-to-back winner of Automotive News’s Best Dealership to Work For Award
- Successful Team approach with Doing Business the Right Way Focus
Job Qualifications:
- High School Diploma or equivalent.
- Satisfactory work experience in a customer driven environment.
Job Responsibilities:
- Performs opening and closing Guest Services procedures.
- Answers incoming phone calls in a courteous, prompt, and professional manager.
- Directs phone calls to the appropriate person
- Takes accurate messages.
- Directs customers to the appropriate person or department.
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
- Tracks and filters all incoming calls and takes messages.
- Communicates effectively with Guest Services Manager and Greeters.
- Reconciles/updates data entry with dealership software.
- Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
- Walks around the showroom hourly to offer refreshments to guests.
- Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
- Helps maintain a clean and comfortable environment (monitor facility).
- Provides new hire Customer Management training when requested
- Maintains CSI at or above Company standards.
- Maintains an organized, clean and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned.
Job Skills:
- Customer Service, Typing, Phone Handling, Reporting skills, Data Entry, Problem Solving, Organization.
Computer Skills:
Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
Environment Demands:
Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Salary : $17
