What are the responsibilities and job description for the Community Director position at Steward + Helm Corporate?
Description
Job Overview:
The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward Helm's values, and ensure the community’s success.
Key Responsibilities:
Leadership and Team Management
- Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.
- Conduct training, coaching, and performance reviews, including disciplinary actions as needed.
- Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.
Property Operations
- Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.
- Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.
- Ensure all maintenance tasks, including preventive maintenance, are completed on schedule.
- Supervise and approve work performed by contractors.
Financial Management
- Develop and monitor operating budgets, maintaining a budget control log.
- Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.
- Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.
- Review financial statements and prepare variance and occupancy reports.
Marketing and Leasing
- Develop and implement monthly marketing plans to achieve budgeted occupancy levels.
- Create resident retention, marketing, and advertising programs.
- Show and lease apartments, ensuring all necessary applications and documents are completed accurately.
Resident Relations
- Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.
- Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.
Compliance and Record Keeping
- Ensure adherence to Fair Housing Act and company policies.
- Maintain accurate and organized records in property management software (e.g., OneSite).
- Process invoices and ensure timely submission to corporate.
The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.
Requirements
Qualifications
- Bachelor’s degree in a related field (preferred) or equivalent experience.
- Minimum of 3-5 years of prior property management experience.
- Certified Apartment Manager (CAM) certification (preferred).
- Proficiency in property management software, such as OneSite.
Competencies:
- Positive, motivating, and team-oriented attitude.
- Ability to thrive in a fast-paced, competitive environment.
- Strong organizational and prioritization abilities.
- High degree of professionalism and confidentiality.
- Excellent communication and listening skills.
- Commitment to fostering a strong customer service culture.
