What are the responsibilities and job description for the Director of Operations position at Steward + Helm Corporate?
Description
The Director of Operations will oversee the management and performance of a portfolio of properties, leading and supporting Regional Directors to ensure operational excellence. This role reports to the Vice President of Steward Helm and carries significant responsibility for implementing strategies that drive performance, align with the company's strategic direction, and maintain strong relationships with team members, investors, and external partners.
Key Responsibilities:
- Leadership and Team Management:
- Lead, mentor, and manage Regional Directors to ensure high operational standards and performance across properties.
- Partner with senior leadership to develop regional goals and objectives that align with the strategic direction of the company.
- Promote a positive, motivating, and team-oriented culture among staff.
- Property Portfolio Oversight:
- Assist Regional Directors in designing and implementing action plans to improve property performance, including occupancy rates, Net Operating Income (NOI), and resident retention.
- Review analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
- Performance and Budget Management:
- Collaborate with Regional Directors to develop and monitor operating budgets, reviewing financial statements and variance reports.
- Coordinate and direct the financial planning and budgeting activities of all operations teams within assigned properties.
- Ensure properties meet budgeted occupancy levels and revenue goals while managing costs effectively.
- Operational Excellence and Compliance:
- Implement and enforce company policies, procedures, and Fair Housing regulations to ensure compliance.
- Ensure safety, preventive maintenance, and timely completion of work orders.
- Identify, recommend, and implement new processes, guidelines, technologies, and systems to improve organizational processes and resource use.
- Reporting and Analysis:
- Perform data analysis to determine trends, identify opportunities for improvement, and report findings to the President of Steward Helm.
- Provide detailed performance reports on property management operations and suggest improvements to maximize efficiency.
- Business Development and Acquisitions Support:
- Assist the President of Steward Helm in identifying new business opportunities and acquisitions, providing input on operational strategies for growth.
- Build and maintain strong relationships with investors, owners, and industry partners.
- Crisis and Risk Management:
- Support the Regional Directors in managing resident relations, addressing disputes, and handling emergencies.
- Ensure the safety and security of all properties by overseeing emergency response and risk mitigation plans.
- Talent Development:
- Lead efforts to recruit, develop, and mentor staff, ensuring team members are equipped to deliver optimal performance.
- Provide support, training, and development opportunities to Regional Directors to drive career growth and improve team efficiency.
- Facilitate performance reviews and develop continuous improvement initiatives for direct reports.
Requirements
- Bachelor’s degree in a related field preferred.
- 7-10 years of experience in property management or operations.
- Strong leadership, team-building, and problem-solving skills.
- Knowledge of Fair Housing laws and compliance regulations.
- Experience with property management software (e.g. Yardi).
- Excellent financial acumen and budgeting experience.
