What are the responsibilities and job description for the IT Support Specialist position at Stewart Information Services Corporation?
A company is looking for an End User Support Specialist I to provide technical support for their Remote Online Notary platform.Key ResponsibilitiesProvide tier-1 and tier-2 technical support for the Remote Online Notary platformMonitor and respond to support tickets, chats, emails, and incoming callsDiagnose and resolve technical issues related to platform functionality and user accessRequired QualificationsAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experienceMore than 1 year of related work experience in IT supportProven experience in IT support, preferably within SaaS platformsFamiliarity with remote desktop tools, ticketing systems, and monitoring softwareExperience with online notarization platforms or legal technology is a plus
