What are the responsibilities and job description for the Level 1 IT Helpdesk Technician position at Stewart J. Guss Attorney at Law?
Level 1 IT Support Technician I Summary:
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.
Level 1 IT Support Technician I Responsibilities:
-Provide first contact support of incoming requests to the service desk via telephone, teams messages, email to ensure courteous, timely, and effective resolution of end-user issues.
-Proactively look for ways to better the IT environment and process for the company.
-Prioritize incidents and service requests according to defined processes to meet defined SLAs.
-Use remote tools and diagnostic utilities to aid in resolving support requests.
-Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
-Installing and configuring hardware and software components throughout various network infrastructure devices.
-Install antivirus software and ensure virus definitions are up to date.
-Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
-Establishing good relationships with all departments and colleagues.
-Ensuring company safety and security standards are met.
Level 1 IT Support Technician I Requirements:
-College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
-Exceptional written and oral communication skills.
-Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
-Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
-Active Directory knowledge a plus.
-Helpdesk Ticket Management Experience a plus.
-Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
-Good problem-solving skills.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $35,000 - $45,000
