What are the responsibilities and job description for the Service Advisor position at Stewart & Stevenson Power Products LLC?
Overview Stewart & Stevenson a Now Hiring a Service Advisor at 1631 Chalk Hill Road Dallas, TX 75212 . Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments. Responsibilities
- Serve as primary point of contact for all customers from initiation through completion of the service job.
- Communicate status of service job to customer, including description, status, and cost of work being performed.
- Assign service jobs to Technicians and oversee job progress to completion.
- Ensure all required parts and supplies are available to Technicians in order to complete service job.
- Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
- Ensure quality control of complete process.
- Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers. Qualifications
- Ability to utilize the available time to organize and complete work within given deadlines.
- Ability to communicate in writing clearly and concisely.
- Ability to communicate effectively with others using the spoken word.
- Ability to take care of the customers’ needs while following company procedures. Education / Experience :
- High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.
- Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
- Prior supervisory experience preferred. Computer Skills : Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred. Working Conditions : Office and shop environment. Shop environment may not have air conditioning.
