What are the responsibilities and job description for the Lead Computer Support Specialist position at STHS-ROC?
Responsibilities
POSITION SUMMARY:
The Computer Support Specialist III (CSS III) performs highly responsible, complex and technical tasks associated with IT equipment in a network and stand alone environment. Works independently in resolving and troubleshooting sensitive IT related tasks and possess high level troubleshooting skills. The CSS III assists with Customer Support call center and resolve issues remotely or travel onsite to specified facilities.
Qualifications
QUALIFICATIONS:
1. Ability for abstract reasoning and a talent for explaining the abstractions in concrete terms.
2. Ability to empathize with people of many backgrounds functioning at any staff or operational level in the hierarchy of the hospital.
3. Ability to communicate effectively when presenting recommendations, tactful when identifying existing managerial problem areas, and patient and meticulous in implementation.
4. Ability to recognize, analyze and resolve complex hardware, software, system, and network problems.
5. Able to travel 25% of time.
6. Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.
EDUCATION / LICENSURE:
1. Bachelors or Associates Degree in related field required; or 4 years experience in a customer service IT environment in lieu of a degree.
2. Minimum of 4 years experience in system analysis, networking, or other IT related field required, 5 years of full time experience in system analysis, networking, or other IT related field preferred.
3. Extensive knowledge and experience in computer hardware, software, and system administration.
4. Ability to work independently in resolving complex tasks
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
Authorized by
Corporate Human Resources
