What are the responsibilities and job description for the Customer Service Representative position at Stiles Brand?
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.
We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.
Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!
As a Customer Service Representative, you will assist our customers, Stiles Field Service Representatives and sales team via email, phone, and chat to find correct parts needed, as well as process quotes and orders in our ERP system and work with suppliers to request offers.
ESSENTIAL FUNCTIONS
- Managing incoming calls.
- Managing emails, including the parts department group inbox.
- Manage customer open requests for parts - must have good organization and follow-up skills.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customers’ needs to achieve satisfaction.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with each caller.
- Pursue open communications with customers to ensure all their requirements were met in a prompt, efficient and friendly manner.
- Maintain cooperative working relationships with supervisors, other staff members and customers alike.
- Recognize and perform duties, which need to be performed in an independent manner with little supervision.
- On-call rotation - 1 out of 10-12 weeks will be on-call, 24/7.
QUALIFICATIONS
- At least 2 years post High School Education
- Or, 3 years of industry or applicable position experience
SKILLS & ABILITIES
- MS Office Suite
- Effective communication skills.
- Well-developed ability to network.
- Organizational skills and the ability to multitask.
- Problem solving skills and solution oriented.
WORK ENVIRONMENT
- Typical office environment
