What are the responsibilities and job description for the Scheduling Coordinator position at Stiles Brand?
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.
We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.
Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!
SPECIFIC RESPONSIBILITIES:
- Work with Regional Service Manager and Team Leaders to coordinate service schedules for region including service calls, demonstrations and training sessions.
- Responsible for daily scheduling and assist where needed transportation arrangements for all Stiles Service Representatives.
- Create & process or review Customer Service Reports (CSRs), for assigned region, National Service & Special Projects Regions including review & approval of timesheets, travel requests and receipts
- Provide support to Regional Service Manager, District Team Leaders & Field Service Representatives
- Act as primary office contact for customers, sales/service/customer base for the coordination of efforts regarding the sales, service, follow-up etc within the assigned region.
- Coordinate with all regions for effective and cost-efficient scheduling and in-house service needs.
- Communication link between FSR’s on loan to other regions and that region’s Regional Service Manager.
QUALIFICATIONS
- Three years of administrative experience in fast paced office environment.
- Associates Degree preferred.
- Sales or Service experience preferred
SKILLS AND ABILITIES
- MS Office Applications
- Ability to multitask
- Adaptability to changing priorities
- Good communication skills, both oral and written
- Comfortable talking to customers on the phone
- Self starter and self reliant
- Excellent problem-solving skills
- Knowledge of Salesforce, or another CRM is preferred
WORK ENVIRONMENT
- Typical office Environment
