What are the responsibilities and job description for the Service Coordinator position at Stiles Brand?
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.
We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.
Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!
Job Details:
The Service Coordinator is responsible for assisting in the coordination and scheduling of equipment installations and service for the assigned region. This position works with regional leadership and field staff to maintain and manage the flow of documents to / from customers and Field Service Representatives to ensure appropriate processing and timely follow-up. This role will be trained so they will be a capable fill-in for Installation Coordinator, in the event of either being out of the office.
Essential Functions:
• Assist with coordination of service schedules for region for customers including service calls, installations, demonstrations and training sessions.
• Prepare proposals for and promote Preventive Maintenance Inspection contracts and other service work
• Prepare and distribute CSR’s, ECSRs and install packets to the Field Service Representatives prior to the installation.
• Follow-up with customers, Field Service Representatives and sales department as required before, during and after the sale and installation of equipment. This includes written communications (letters, emails, etc.) along with telephone inquires, etc.
• Manage all paperwork (CSR reports, expense processing, travel documents, etc.) as necessary within the region.
• Attend weekly Stiles core meetings to provide updated scheduling information for all regions - report important facts from meeting to appropriate regions.
• Analyze data from sales, ECSRs and review with Regional Service Manager to determine short and long-term service needs within region.
• Review and approve timesheets to ensure hours match those submitted on ECSRs
• Update SMILE and SIS information.
• General filing and scanning
• Back-up personnel for Scheduling Coordinator and Technical Support Switchboard and/or Main Switchboard on occasion
Qualifications:
- Associate’s Degree or equivalent administrative experience
- 3 years administrative experience
- Experience working in a manufacturing environment, preferred
Skills & Abilities:
- Proficient in MS Office Suite
- Ability to learn proprietary systems as required
- Good written and verbal skills
- Able to work with others and independently
- Ability to problem-solve and assess situations to create solutions
- Ability to handle many details and maintain accurate records
- Ability to interpret data and create reports
Work Environment:
- Typical office environment
If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from Senior Management of your current employer before continuing the application process.
