Stiles University National Service Training Specialist

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs. 

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries. 

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!  

POSITION SUMMARY

The Service Training Specialist is responsible for the development, coordination, and implementation of technical training for service employees. The Service Training Specialist will collaborate with subject matter experts, evaluate training effectiveness, and stay up to date with industry best practices to continuously improve the training program. This position requires strong communication and presentation skills, technical training expertise, and a dedication to providing outstanding customer service. Responsible for creating and maintaining supplemental documentation as it is requested. The individual will be responsible for instructing internal and external courses as the need arises.

ESSENTIAL FUNCTIONS

• Provide guidance and direct the coordination of service & internal technical trainings

·         Teach multiple levels of students on advanced subjects

·         Collaborate with subject matter experts to ensure training content is accurate and up to date

·         Keep up to date with industry best practices and incorporate them into training programs

·         Program, operate and demonstrate machines at a high skilled level

·         Provide instruction with both traditional and e-learning techniques

·         Work with Instructional Design Team to create new educational structures

·         Evaluate students following training sessions with tools provided

·         Develop training documentation in line with corporate, industry, and accreditation standards

  QUALIFICATIONS

·         3 - 5 years proven experience on course development and training of unique processes and applications related to Advanced Controls

·         Familiarity in CAD based programs

·         Background in production machinery or related field

·         Bachelor’s Degree in Education, Business, Engineering or related experience

·         Fluency in Spanish preferred

·         Online course development preferred

  SKILLS & ABILITIES

·         Strong verbal & presentation skills

·         A strong technical knowledge pertaining to areas of specialization (mechanical, electrical, pneumatic)

·         Ability to work with little direct support

·         Able to work with individuals and in teams

·         Understanding of the Woodworking Industry

·         Microsoft Office, PowerPoint, and other educational based software

·         Proven writing skills

·         Provide leadership and direction for special projects