What are the responsibilities and job description for the Casualty Claims Supervisor - Jacksonville, FL position at Stillwater Insurance Group?
Job Description
Job Description
Casualty Claims Supervisor
Jacksonville, FL office – In Office Position
Join our collaborative team where you will have meaningful opportunities for growth and advancement. Our small, nimble structure means your experience will be rewarded with autonomy and the ability to impact results. Enjoy a positive, friendly work environment with accessible leadership.
Why Stillwater? Stillwater Insurance Group is an admitted, AM Best and Demotech rated, mid-sized P & C insurance company offering a variety of home, auto and commercial insurance products in a 50 state US market. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. As a Stillwater team member you will make a difference every day, help grow the company and interact with emerging technologies. Coaching and development, recognition, and professional growth are some of the benefits of working in our small team environment.
We’re looking for candidates with claims supervisory experience in injury claims associated with Auto, Homeowner’s, Business Owner’s, and Personal Umbrella lines of business.
The Casualty Claims Supervisor directly reports to a Claims Manager of the Claims Department and is an integral member of the Claims Leadership Team. The Claims Supervisor is responsible for the analysis and management of claim files within their unit. Supervision includes claim assignments, coverage analysis, establishment of and adherence to action plans in claim files, reserve accuracy, effective negotiation, litigation oversight, and appropriate resolution. The Claims Supervisor is charged with managing pending claims, improving file quality, and controlling expenses, and making full utilization of all productive resources at their disposal.
You’ll be responsible for :
- Supervising Auto and Casualty Claims Adjusters.
- Reviewing performance, adherence to claim procedures and regulatory compliance.
- Identifying training needs and conduct training, as needed.
- Coaching and mentoring staff.
- Maintaining responsibility for claim results including such elements as reserve adequacy, loss costs, loss expenses, payment accuracy, claim service delivery, timely investigation, evaluation, and disposition of claims.
- Developing and implementing reviews to ensure that claims technical standards are being met and improvement opportunities are recognized and communicated.
- Approving claim action plans in accordance with best practices.
- Frequently communicating with all appropriate parties involved with the claim.
- Actively executing appropriate claims activities to ensure consistent delivery of quality claims service.
- Managing litigation claims, selecting, and evaluating defense counsel, and identifying applicable defenses and resolution opportunities.
- Providing weekly / monthly reports to Claims Manager regarding statistics and staff performance.
- Completing annual performance reviews for staff, with contributions from Claims Manager.
- Approving time off requests for direct reports and ensuring sufficient coverage is available to meet the needs of the business.
Qualifications :
Stillwater offers :
Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.
Offer is contingent upon a favorable response from both a pre-employment background investigation and a drug screen.
Stillwater Insurance Group is an equal opportunity employer and a drug free workplace.
