What are the responsibilities and job description for the Shift Leader - Dairy Queen position at Stillwater?
In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A Shift Leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation. Essential job functions include, but are not limited to :
- Assist in the management of specific areas of restaurant during scheduled shifts.
- Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
- Conduct orientation, training and evaluation of crew members in all functional areas.
- Assist hourly employees at the point of sale in the execution of product promotions.
- Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
- Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
- May contribute in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.
- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
- Able to perform the duties of all other non-management positions.
- Perform other duties and responsibilities as requested by the management team.
Additional Responsibilities :
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