Field Service Technician

Field Services Operations Lead - Stiltz Franchising - Denver, Colorado

As the Operations Lead for Stiltz Homelifts in Denver, Colorado, you will lead and oversee the planning, coordination, and execution of residential lift installation projects. This role will initially be very hands-on, requiring direct involvement in installations, troubleshooting, and team training, but will likely become more supervisory as processes are refined and the team grows. Combining your construction, permitting, and technical expertise with strong leadership skills, you will ensure that installations are completed efficiently, safely, and to the highest quality standards. You will manage installation teams, optimize workflows, ensure compliance with local regulations, and act as a key liaison between customers, contractors, and internal stakeholders.

Key Responsibilities

Project Leadership & Execution

• Oversee and manage the end-to-end installation of our award- winning Stiltz Lifts in residential settings, ensuring timely and high-quality completion.
• Develop and implement project timelines, coordinating with customers, contractors, and internal teams to ensure smooth execution.
• Obtain necessary permits and approvals, working with local permitting authorities and inspectors to facilitate a smooth approval process.
• Actively participate in installations during the early stages, including hands-on assembly and troubleshooting of lift components.
• Monitor project progress, identifying and addressing potential risks or delays proactively.

Permitting & Regulatory Compliance

• Research and stay up to date with local, state, and federal regulations related to home elevator installations.
• Prepare and submit permit applications, ensuring all necessary documentation is completed accurately and on time.
• Maintain records of all permits, approvals, and compliance documentation for each project.

Team Management & Training

• Lead and mentor installation technicians, providing training, guidance, and performance oversight to maintain high standards.
• Train team members on proper installation techniques, troubleshooting procedures, and customer service best practices.
• Foster a culture of safety, accountability, and technical excellence within the team.
• Conduct regular team meetings to review project updates, technical advancements, and safety procedures.

Technical Oversight & Quality Control

• Ensure all lift installations meet manufacturer specifications, company protocols, and industry safety standards.
• Conduct site inspections, troubleshoot issues, and implement solutions to improve efficiency and reliability.

Customer & Stakeholder Coordination

• Act as the primary point of contact for customers, providing clear communication, education, and post-installation support.
• Work closely with contractors, permitting offices, and internal teams to align project expectations and execution.
• Maintain accurate records of all project activities, including documentation of work performed, materials used, and customer interactions.

Safety & Compliance

• Enforce strict adherence to safety regulations, company policies, and industry best practices.
• Stay up to date with regulations, local permitting requirements, and industry standards.

Qualifications & Skills

• Strong background in construction with hands-on technical experience in residential installations.
• Experience with permits and inspection processes.
• Proficiency in reading and interpreting technical drawings, blueprints, and electrical schematics.
• Ability to safely utilize a variety of hand and power tools.
• Experience leading installation teams or managing construction projects.
• Excellent project management, problem-solving, and communication skills.
• Mechanic's License or the ability to obtain one if required in the area.
• Knowledge of residential construction materials and techniques, including wood, laminates, and concrete.
• Commitment to delivering exceptional customer service and maintaining high-quality standards.

Why Join Us?

• Competitive salary and performance-based incentives.
• Full training and ongoing development to enhance existing skills and learn new ones.
• Work with cutting-edge home mobility products.
• Career development and growth opportunities as the role evolves from hands-on to strategic leadership.

This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering high-quality home mobility solutions.