Regional Sales & Operations Manager

About Stiltz Home Lifts

Stiltz Home Lifts is the leading provider of innovative home lift solutions, offering exceptional products designed to improve the quality of life for people with mobility challenges. Our mission is to empower individuals to live independently by providing state-of-the-art home lift systems that are safe, expertly installed, and thoughtfully designed to enhance everyday living. At Stiltz, we foster a results-driven culture where ownership, accountability, and continuous improvement fuel our growth and success.

Position Overview

Stiltz Home Lifts USA is seeking a high-performing, results-driven, and intrinsically motivated Regional Sales & Operations Manager to lead, manage, and grow sales efforts within a multi-state region. This individual will play a pivotal role in driving sales performance, supporting dealer and franchisee networks, and ensuring execution of the company’s proven 10-step selling system.

The ideal candidate thrives in a fast-paced, performance-oriented environment and is motivated by achieving results, improving processes, and developing people. This role requires a strategic thinker with a hands-on approach, capable of optimizing sales performance, coaching teams for peak efficiency, and fostering a culture of excellence and accountability.

Key Responsibilities

Dealer & Franchisee Management

• Develop and maintain high-impact, performance-driven relationships with dealers and franchisees in the assigned region.

• Provide structured sales coaching, data-driven insights, and ongoing business development support to improve sales execution and drive measurable results.

• Proactively identify market opportunities, onboard new dealers and franchisees, and expand regional growth in alignment with corporate objectives.

• Ensure all dealers and franchisees align with Stiltz’s operational excellence and customer experience standards to drive long-term success.

Sales Training & Development

• Lead structured, high-impact training programs to ensure dealers, franchisees, and their sales teams master Stiltz’s products, sales strategies, and 10-step selling system.

• Develop and implement continuous learning initiatives to reinforce best practices and drive peak sales performance.

• Leverage real-time field insights, CRM data, and performance metrics to tailor coaching strategies for individuals and teams.

Sales Coaching & Field Support

• Conduct regular ride-alongs and in-home sales observations to assess and refine sales execution.

• Deliver actionable, results-oriented coaching to improve close rates, overcome objections, and increase overall sales conversion.

• Establish a high-performance mindset across the region, promoting accountability and a commitment to excellence.

Lead Management & Conversion Optimization

• Ensure effective lead handling, follow-up strategies, and conversion optimization across the dealer and franchise network.

• Work with sales reps to refine qualification strategies, urgency tactics, and objection-handling techniques to improve close rates.

Sales Reporting & Performance Analysis

• Analyze regional sales performance against key metrics (e.g., Net Sales per Lead Issued - NSLI) to identify trends, gaps, and opportunities.

• Develop and communicate data-backed recommendations to improve sales efficiency, lead conversion, and regional performance.

• Regularly report performance insights and actionable strategies to senior leadership.

Operational Leadership

• Partner with dealers and franchisees on hiring, training, and onboarding high-performing sales talent.

• Ensure marketing efforts are aligned with sales objectives to maximize ROI and lead efficiency.

• Maintain consistency in execution of the “Stiltz Way” sales system, ensuring alignment with operational best practices.

Customer Relationship Management (CRM) & Data Utilization

• Maintain accurate, real-time sales data and customer interactions within the CRM system.

• Utilize data-driven insights to refine sales strategies, enhance forecasting, and drive strategic decision-making.

Qualifications

• Proven track record of success in a results-driven, sales leadership role (minimum 5 years), preferably within home improvement, mobility, or consumer goods industries.

• Passion for coaching and developing high-performing teams—demonstrated ability to train, mentor, and build a culture of accountability and excellence.

• Strong analytical mindset—ability to translate data into insights that drive performance improvements.

• Entrepreneurial spirit—self-motivated, adaptable, and comfortable navigating fast-paced, evolving environments.

• Exceptional communication and relationship-building skills—able to foster trust, collaboration, and performance within diverse teams.

• Technologically proficient—experienced with CRM systems, Microsoft Office Suite, and able to quickly adapt to new tools.

• Willingness to travel extensively within the assigned region.

Who You Are:

• A self-starter who thrives in high-performance environments—you take ownership and push for continuous improvement.

• A coach at heart—you lead by example and inspire others to achieve their best.

• A data-driven problem solver—you analyze, optimize, and refine strategies for peak efficiency.

• A resilient and adaptable leader—you embrace challenges and turn obstacles into opportunities.