IT Service Technician

Reporting to the Director of Network Operations, the IT Service Technician is responsible for analyzing and diagnosing issues related to computer configurations, networking, and access controls. 

Your duties will primarily revolve around computer and network device configuration and troubleshooting, installing and setting up employee desks with hardware, troubleshooting hardware performance, administrating user accounts and access control permissions, and upgrading operating systems or software packages as required by users. 

To be successful in this role, you will need knowledge of computer hardware and software, Windows and MacOS operating systems, user permissions and controls, system configuration, Active Directory, Azure AD, and Microsoft Office. 

• Onboard, Offboard and manage Active Directory objects (Accounts, Groups, Computers) in a Microsoft Azure environment
• Troubleshoot common connectivity issues with applications, network resources, and endpoints.
• Have a desire to work in a fast-paced and constantly evolving environment. 
• Understand and apply current Good Documentation Practices (cGDP).  
• Be detail oriented and articulate in all communications and ticketing documentation
• Perform other duties as assigned by Stimlabs management. 

• Bachelor’s degree or related experience in a technical field.
• 2 Years of Professional Experience in a Help Desk Role.
• 2 Years of Professional Experience in Operating System Configuration.
• 2 Years of Professional Experience in Equipment Troubleshooting.

• Knowledge of Active Directory Users and Computers, Group Policy, Organizational Units, and Security and Access Controls.
• Knowledge of Business Networks, including Unified WiFi Access, TCP/IP Addressing, and DNS.
• Working knowledge of common computing break/fix issues related to hardware, software and connectivity
• Technical troubleshooting and critical thinking skills are a must.

• Working knowledge of PowerShell for configuration scripting.
• Working knowledge of Microsoft Autopilot and Intune deployment and management
• Knowledge and experience working under cGDP/cGTP/cGMP or FDA regulated facility preferred.
• Ability to learn new methods of computer configurations and management.
• General Understanding of Mobile Device Management (MDM) solutions.

StimLabs was founded in 2015 with a desire to advance the state of regenerative medicine. In pursuit of this goal, StimLabs has gathered exceptional scientific and clinical minds to develop and commercialize new bioactive technologies. While current technologies in medical devices, pharmaceuticals, and tissue banking provide useful products, StimLabs believes in the untapped synergy at the intersection of these independent domains. In the first steps towards this vision, StimLabs has launched a suite of next-generation amniotic-derived products. The success of these initial offerings has created a foundation on which StimLabs will continue building the future of regenerative medicine.