Help Desk Technician-OR

Stimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services through Stimulus Broadband. You will be working for Stimulus Broadband in Klamath Falls, OR as a Customer Service help desk technician. A Stimulus Broadband help desk technician will work with direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

What are we looking for in a candidate?

• Excellent customer service skills, including courteous telephone etiquette, professionalism, and consistency.
• Excellent communication skills, both written and oral.
• Team oriented.
• Energetic, outgoing, flexibility, and goal oriented.
• Attention to detail.
• Problem solving skills and strength to ask questions.
• Quick learner, including the ability to learn new applications, processes, products, and services.
• Strong multi-tasking skills with excellent time management.
• Accountable and punctual work attendance.
• PC proficiency in Windows-based applications and strong internet usage skills.
• Adaptability to day-to-day work schedule priority changes.

What would you be doing?

• Address customer calls, emails, portal requests, and mail.
• Resolve customer questions and concerns efficiently by actively listening, clear and concise communication, and assuring customer understanding.
• Accurately process and record communication transactions using a Service Ticket system.
• Utilize subscriber management system to identify, resolve, or dispatch technicians to resolve customer service issues.
• Walk customers through series of troubleshooting steps to resolve issues remotely.
• Maintain current knowledge of all product offerings, and technical support procedures to provide accurate and timely information and solutions to customers.
• Prep and configure equipment.
• Run ping report and diagnose customer service issues
• Knowledge in broadband internet, fiber and cable
• Knowing and understanding WiFi connections
• Complete special projects and audits, as needed.
• Assist with other office duties as necessary.

What would help you stand out from the rest?

• Previous entry-level, or higher, technical support experience.
• Microsoft Office experience.
• Previous call center experience.
• Although not required, and degree or certification in IT related fields, such as CompTIA A or Network .