What are the responsibilities and job description for the Technical Account Manager - MO position at Stimulus Technologies?
Founded in 1995, Stimulus Technologies is the premier provider of turn-key technology solutions to businesses in the greater Las Vegas area. We provide IT Managed Services, Cloud Computing, VoIP, and Broadband Internet Access to businesses in all major industries. We have proven methods to assess a company's technological needs and then create a solution that best fits those requirements. Our goal is to offer the best and most stable solutions to our clients.
Technical Account Manager
We are seeking an individual comfortable working to provide superior service to our highly valued clients. We strive to ensure our clients know they are important to us. And this starts with you!
Your success plan:
- Be a hero!
- Provide proper technical solutions to your assigned clients
- Find accomplishment by helping clients achieve their business success
- Create trusted relationships with clients by meeting with them regularly
- Follow-up with clients to ensure projects and services are meeting expectations
- Assist with issues between clients and technicians
- Prepare quotes for client hardware and software needs
- Explain product solutions to clients
- Maintain customer relationships through renewal of service contracts
What you bring to the table:
- Have fun in a casual work environment
- Bachelor’s degree or 2 years account management experience required. Any computer, technical schooling, or certificates are a plus
- Ability to organize your schedule
- Keep excellent notes and documentation of client interactions
- Understand business computer environments
- Friendly interpersonal communication skills
- Mid-level technical knowledge about PCs, servers, networks, VoIP, and Internet services
- Experience with CRMs
- Ability to make clients feel important and that you care about their business
- Ability to communicate technical details with non-technical people
What’s in it for you?
We value our employees’ time and efforts. We offer a hybrid work structure allowing you to work from home or our office depending on your work needs. Our commitment to your success is enhanced by our competitive compensation. We are a growing company with a fun and innovative work environment, offering vision, dental and medical benefits. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Salary : $55,000 - $65,000
