What are the responsibilities and job description for the Lead Customer Service Representative position at Stinger Management?
Are you looking to start a new and exciting career in 2024? Want a company that focuses on team culture? We were founded on a mission to become a global leader in customer service and communications contributions. We have a passionate interest in the growth of our team, offering innumerable opportunities to gain hands-on experience to further your skill sets and professional development. We are continuously working on improving the customer experience and believe it starts with the quality of training we provide.
We are looking for motivated individuals in the new year to join our team and help grow our client’s brand, improve customer satisfaction, and find effective solutions for our customers. You will receive extensive training, all the materials necessary for the daily job functions, and an office tour to get acquainted with the team! We provide all the tools necessary for you to succeed with us!
Our vision is to equip, enable, and empower our Lead Customer Service Representative team while consistently growing! Whether you are looking for a fun and exciting environment while building your communication skills, or you have a clear vision to build a career in the business world then this is the place for you!
Full-time Lead Customer Service Representative openings encompass the following:
- Assist customers based on their specific needs: recommending products and services, answering customer questions, and informing customers of current deals and promotions.
- Handle confidential customer information such as an address, phone number, and personal payment information.
- Collaborate with the management team to improve customer experience, increase profit margins, and find solutions to better suit their customer’s needs
- Attend daily meetings and training sessions to stay on top of industry trends and any new deals and promotions.
What Is Required From A Lead Customer Service Representative:
- High school diploma/GED required (College degree preferred)
- 1-2 years of experience in customer service or sales
- Exceptional people skills, not afraid to break out of one's shell
- Possess high levels of independence
- Strong sense of professionalism and moral compass
- Self-starter with the ability to see the big picture while not losing touch with daily operations
The Lead Customer Service Representative:
- Full training
- Travel opportunities
- Opportunities for advancement within
- Holidays off
- Incredible company culture and involvement in the community
#LI-Onsite
