What are the responsibilities and job description for the Support Desk Technician position at Stinker Stores?
About Stinker
Founded in 1936, Stinker is everyone's first choice for work, convenience, food, family and fun! Located across Idaho, Colorado and Wyoming, Stinker is a family-owned, people-focus, convenience leader. Led by our Skunktastik Mascot Polecat Pete, Stinker's purpose is to make our world a better place, one employee, one customer and one community at a time by being a bright spot in the lives we touch. We don't take ourselves too seriously, I mean come on… we have a skunk as a mascot, we look for opportunities to have fun each day and ensure we make decisions that put our people first. If we can't have fun doin' it, then we're doin' it wrong!
Support Desk Technician
As a Support Desk Technician, you'll be the first line of defense when our stores and offices encounter software or hardware issues. Your mission? Troubleshoot problems, pinpoint the root cause, and swoop in with the perfect fix. You'll keep systems running smoothly, ensuring no glitch or error goes unresolved. From diagnosing technical hiccups to following up with the right solutions, you'll make sure everyone stays up and running. Think of yourself as our tech superhero—always ready to save the day!
What You'll Do
- Receive, prioritize, document, and resolve 300-400 monthly support tickets for offices and stores, addressing software and desktop issues with prompt response times.
- Assist with computer systems, software, and IT-related processes- it's no byte-sized task!
- Troubleshoot problems and offer solutions, coordinating with other IT areas as needed- debugging the system, and our day-to-day!
- Respond to 24/7 after-hours support calls for high-priority issues, participating in the on-call schedule for support needs- because sometimes technology has a mind of its own.
- Assist end-users with software and PC-related issues, maintaining documentation of resolutions. It's the code for success!
What You'll Need
- Ability to diagnose and correct program and system failures and malfunctions.
- Understanding of peripheral hardware operations for equipment components, as they pertain to networking system software and application systems.
- Knowledge of computerized file organization and access techniques, leaving no file left behind!
- Solution focused thinking. You get 5 minutes to complain, then we patch things up.
- Effective time management. There are a lot of moving pieces and skunks headed in every direction!
- Able to work independently and in a team environment- flying solo or in a network, syncing our success is the goal!
Requirements
- Associates degree in related field of work, or equivalent work experience.
- 1-2 years of experience providing technical support for client software and hardware applications- you must be plugged in and ready to solve any glitches.
- Experience using support desk software and documenting How-To information.
- Must consent to and pass a background check.
- A valid driver's license, proof of insurance, and a passion for sightseeing- there may be some travel between multiple Stinker locations!
- Must be comfortable working while surrounded by furry friends (that's right, we're dog friendly!).
- Work is performed under normal office working conditions in a temperature-controlled environment, may sit for long periods of time at a desk or computer terminal.
Hours: Full time, 40 hours/week on average
Schedule: M-F 8am-5pm, on call as needed.
So, are you Stinkin' awesome?
Learn more about current and future job opportunities by visiting our website https://www.stinker.com/stinkin-awesome-careers/
Stinker is an Equal Opportunity Employer. We E-Verify through ADP.
