Warehouse Operations Manager - Optimization

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

As an Operations Manager of Optimization, you will be responsible for analyzing, designing, and improving operational processes to enhance efficiency, reduce costs, and improve service delivery. This role requires a strategic thinker who can lead cross-functional initiatives, use data-driven insights to identify opportunities for improvement, and implement solutions to optimize business operations. You will collaborate across teams, drive process improvements, and ensure operational excellence to support the company's goals.

You're Excited About This Opportunity Because You Will..

• Analyze current operational processes and workflows to identify inefficiencies and areas for improvement.
• Develop and implement strategies to optimize productivity, reduce costs, and improve overall operational performance.
• Collaborate with departments such as supply chain, production, customer service, and IT to ensure seamless execution of optimization initiatives.
• Lead process improvement projects using methodologies such as Lean, Six Sigma, or Agile frameworks.
• Develop and maintain key performance indicators (KPIs) to monitor operational performance and track the success of optimization efforts.
• Utilize data analytics and reporting tools to assess operational trends, provide actionable insights, and support decision-making.
• Conduct root cause analysis to resolve process bottlenecks and operational challenges.
• Provide training and mentorship to teams on best practices for continuous improvement.
• Prepare and present reports, recommendations, and progress updates to senior management.
• Stay current with industry trends and advancements in operations management technologies and practices.
• Drive a culture of innovation and continuous improvement by encouraging teams to find ways to work more effectively and efficiently.
• Inspire, develop, and support direct reports and their teams to achieve operational excellence while fostering a positive and collaborative work environment.
• Lead change management efforts to facilitate the adoption of new processes and drive organizational success.
• Ensure safety, quality, and efficiency in all optimization initiatives while maintaining compliance with company policies and industry standards.
  
  

We’re Excited About You Because You…

• Have a Bachelor's degree in Business, Operations Management, Industrial Engineering, or a related field (or equivalent experience).
• Bring 5-7 years of experience in operations management, process improvement, or a similar role.
• Possess strong analytical skills with proficiency in data analysis tools such as Excel, Power BI, or SQL.
• Have experience managing vendor relationships, contracts and opex.
• Have experience with process improvement methodologies such as Lean Six Sigma.
• Demonstrate excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Are an effective communicator with strong interpersonal skills to collaborate across teams and influence stakeholders at all levels.
• Thrive in an environment where autonomy and responsibility are granted, and you are committed to empowering your teams.
• Have a track record of identifying opportunities for optimization and implementing strategic initiatives that drive measurable results.
• Understand business operations and have experience optimizing processes in a fast-paced environment.
• Are an exceptional people manager with experience leading teams, coaching employees, and fostering a culture of continuous improvement.
• Are highly motivated, solutions-oriented, and thrive in a dynamic and evolving work environment.
• Value integrity, innovation, and trust, embody these principles in your work.
• Are flexible and available to address operational issues outside of standard business hours, including nights or weekends as needed.
  
  

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.
  
  

We are an equal opportunity employer seeking individuals who value and will support a friendly, team-oriented and drug free workplace. Applicants may be required to submit to a criminal background check and drug screen prior to commencing employment.

Compensation And Benefits

This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance.This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range

$91,100—$107,200 USD

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Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.

You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness