What are the responsibilities and job description for the Hyundai Service Advisor position at Stivers Automotive Group?
About the Role:
As a Hyundai Service Advisor, you will be responsible for providing exceptional customer service and ensuring customer satisfaction by accurately diagnosing and recommending appropriate repairs and maintenance services. You will be the primary point of contact for customers and will work closely with the service team to ensure timely and efficient service delivery. Your ultimate goal will be to build long-lasting relationships with customers and ensure their continued loyalty to our dealership.
Minimum Qualifications:
- High school diploma or equivalent
- At least 2 years of experience in a customer service or automotive service role
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in computer systems and software
Preferred Qualifications:
- Associate's or Bachelor's degree in Automotive Technology or related field
- ASE certification
- Experience with Hyundai vehicles
- Experience with Dealertrack software
Responsibilities:
- Greet customers and provide them with a warm welcome
- Listen to customers' concerns and accurately diagnose their vehicle issues
- Recommend appropriate repairs and maintenance services based on customer needs and vehicle requirements
- Provide customers with accurate estimates of repair costs and timelines
- Ensure timely and efficient service delivery by working closely with the service team
Skills:
As a Hyundai Service Advisor, you will use your strong communication and interpersonal skills to build relationships with customers and ensure their satisfaction. You will also use your diagnostic and problem-solving skills to accurately diagnose vehicle issues and recommend appropriate repairs and maintenance services. Your ability to multitask and work in a fast-paced environment will be essential to ensuring timely and efficient service delivery. Proficiency in computer systems and software will also be necessary to accurately estimate repair costs and timelines and maintain accurate records.
