What are the responsibilities and job description for the ToGo Specialist position at STK Steakhouse?
STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion!
Apply now to join the world of VIBE DINING as a key part of the guest experience!
We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company.
Job description
We strive for a premier culture that encompasses teamwork, collaboration, and values. There is a passion in everything we do, and we are looking for people with similar attributes. Get started on a career path as we are always looking for individuals that are looking to grow and develop as new opportunities continue to be available in this expanding company.
It is the primary function of the TOGO / delivery specialist to ensure a flawless execution of all TOGO / delivery and curbside orders from all platforms. This includes but is not limited to RRT, DoorDash, UberEats, GrubHub and Postmates.
Job Responsibilities
- Accurately take any incoming togo orders via phone or walk-in and receive payment.
- Monitor Ordermark tablet for all incoming orders.
- Input orders into Aloha to ensure they are prepared according to pickup time noted in Ordermark, RRT, and / or quoted to the guest.
- The TOGO / delivery specialist is responsible for complete menu knowledge. All items should be able to be identified, along with accompaniments and any allergen information. All assigned modules in TOGU are to be completed with 100% accuracy.
- Ensure TOGO / delivery station is stocked with utensils, sauce packets, chopsticks, bags & marketing materials at the beginning and end of service.
- Communicate with management when supplies are getting low.
- The TOGO / delivery specialist is responsible for following all protocols in the TOGO / delivery SOP.
- Audit delivery service platforms for accurate menu's, delivery times and relevant information daily. If discrepancies are found, communicate immediately to GM and Director.
- Develop new business by executing outreach and marketing efforts within a 5 mile radius of the restaurant. This includes but is not limited to nearby hotels, concierge, sales teams etc.
- Ensure 100% guest satisfaction on all take out, curbside and delivery orders by scoring 90% or higher on all secret shoppers.
- Enhance overall guest experience by providing wow moments such as call back the next day to check on satisfaction or incorporating a handwritten thank you card with large orders
QUALIFICATIONS / PRIMARY JOB REQUIREMENTS :
The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies)
The company offer the following benefits to all employees regardless of position or status
