What are the responsibilities and job description for the Specialist position at STK?
energetic, high-end restaurants and bars in cities like Las Vegas, New York,
Miami, London, and many more we take pride in our ability to execute an
unforgettable experience for our guests no matter the occasion!
Apply now to join the world of VIBE DINING as a key part of the
guest experience!
We are always looking for individuals that are looking to Grow
and Develop as new opportunities continue to be available in this expanding
company.
Job description
We strive for a premier culture that encompasses teamwork,
collaboration, and values. There is a passion in everything we do, and we are
looking for people with similar attributes. Get started on a career path as we
are always looking for individuals that are looking to grow and develop as new
opportunities continue to be available in this expanding company.
It is the
primary function of the TOGO / delivery specialist to ensure a flawless execution
of all TOGO / delivery and curbside orders from all platforms. This includes but
is not limited to RRT, DoorDash, UberEats, GrubHub and Postmates.
Responsibilities
Accurately take any incoming togo
orders via phone or walk-in and receive payment.
Monitor Ordermark tablet for all
incoming orders.
Input orders into Aloha to ensure they
are prepared according to pickup time noted in Ordermark, RRT, and / or quoted to
the guest.
The TOGO / delivery specialist is
responsible for complete menu knowledge. All items should be able to be
identified, along with accompaniments and any allergen information. All
assigned modules in TOGU are to be completed with 100% accuracy.
Ensure TOGO / delivery station is
stocked with utensils, sauce packets, chopsticks, bags & marketing
materials at the beginning and end of service.
Communicate with management when
supplies are getting low.
The TOGO / delivery specialist is
responsible for following all protocols in the TOGO / delivery SOP.
Audit delivery service platforms for
accurate menu’s, delivery times and relevant information daily. If
discrepancies are found, communicate immediately to GM and Director.
Develop new business by executing
outreach and marketing efforts within a 5 mile radius of the restaurant. This
includes but is not limited to nearby hotels, concierge, sales teams etc.
Ensure 100% guest satisfaction on all
take out, curbside and delivery orders by scoring 90% or higher on all secret
shoppers.
Enhance overall guest experience by
providing wow moments such as call back the next day to check on satisfaction
or incorporating a handwritten thank you card with large orders
QUALIFICATIONS / PRIMARY
JOB REQUIREMENTS :
Minimum of 2 years’ experience in
restaurant operations
Enthusiastic, organized and
responsible
Experience and willingness to learn and
teach others
Pleasant demeanor and phone voice
presence to call perspective clients
Be able to multitask and able to
remain calm in the face of adversity
Must be very well organized
Demonstrate communication and
interpersonal skills
Demonstrate ability to present a
positive public image
company offer the following Insurance benefits to all full time and variable
benefit eligible employees (waiting period applies)
Medical
Dental
Vision
Group Life and Disability
Group Accident Insurance
Group Hospital Indemnity Insurance
Group Critical Illness Insurance
company offer the following benefits to all employees regardless of
position or status
Employee Assistance Program (EAP)
Dependent Care Benefit
Employee Dining Discounts and / or
complementary meals onsite
Traditional and Roth 401K Plan
Commuter Benefits
Last updated : 2024-11-21
