Commercial Lines Account Manager

Position Summary

Our client is seeking a dynamic and client-focused Commercial Lines Account Manager to serve as a cornerstone of their customer success strategy. In this critical role, the Account Manager will cultivate and maintain strong, trusted relationships with the agency’s valued clients. This position demands exceptional responsiveness, urgency, and professionalism to address client needs with precision and care. From managing policy renewals to providing expert coverage recommendations, this role is instrumental in delivering tailored solutions and outstanding service that ensures client satisfaction and retention.

Primary Responsibilities

1. Efficient Timeline Management

• Adhere to established Commercial timelines, ensuring all tasks are completed promptly and efficiently for our client.

• Exercise autonomy and self-management to maintain workload deadlines effectively.

2. Customer Relationship Excellence

• Build and strengthen relationships with key customers on behalf of our client, demonstrating a commitment to urgency and responsiveness.

• Deliver exceptional customer service by addressing inquiries, handling policy changes, processing claims, issuing certificates of liability, and more.

3. Professional and Strategic Communication

• Respond to client inquiries with professionalism and clarity, ensuring seamless communication on behalf of our client.

4. Proactive Renewal and Marketing Strategy

• Participate in monthly marketing strategy meetings with Producers 90-120 days prior to policy expiration.

• Review policy renewals, identify significant changes, and collaborate with Producers to refine strategic approaches for our client’s customers.

• Accurately prepare and submit applications to carriers for quotes, ensuring a comprehensive range of options for clients.

• Evaluate quotes and create detailed marketing comparisons to recommend optimal solutions to Producers or customers.

5. Polished Proposal and Policy Management

• Draft and deliver compelling renewal proposals as required for our client’s customers.

• Ensure policies received from carriers are accurate, compliant, and aligned with client needs.

• Manage timely and precise delivery of policies according to customer or Producer instructions.

6. In-Depth Coverage Analysis

• Review contracts to confirm clients have appropriate coverage.

• Assess existing policies and recommend additional beneficial coverages tailored to client needs.

• Collaborate across departments to identify and promote additional agency services on behalf of our client.

7. Administrative and Cross-Team Collaboration

• Support accounts receivable efforts as needed.

• Gain expertise in each carrier’s product offerings, underwriting guidelines, and online platforms.

• Stay ahead of market trends and changes to deliver informed recommendations.

• Join customer or carrier meetings alongside Producers to enhance client relationships.

• Share insights and mentor team members to foster a collaborative learning environment.

• Organize and maintain client documentation in the agency’s management system.

• Undertake additional tasks as directed by our client’s Management Team.

Desired Experience

The ideal candidate will have a strong background in commercial insurance account management, with the ability to build client relationships, manage policies efficiently, and provide strategic insurance solutions.

• 3 years of experience working in the insurance industry in a similar role.

• Proven experience managing commercial accounts. Real Estate experience a plus.

• Strong knowledge of policy renewals, quoting, handling claims processing, issuing certificates of liability, and resolving client inquiries.

• Experience advising clients on policy changes and coverage options to optimize protection.

• Ability to interpret and analyze contracts to ensure adequate customer coverage.

• Proficiency in using insurance carrier websites, agency management systems (EPIC strongly desired), and other digital tools for policy management.

• Strong attention to detail with the ability to compare quotes, analyze data, and make recommendations.

• Exceptional communication skills, both written and verbal, with a professional and customer-first mindset.

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

• Experience participating in client meetings, marketing strategy discussions, and cross-team collaborations.