What are the responsibilities and job description for the Operations Manager position at STL Staffing?
Direct Hire!
Ideal candidates will have experience with electronics and/or audio and visual equipment.
Must be okay with occasional travel, although it is infrequent.
The Operations Manager is responsible for the oversight of technicians and installers on all projects. You will assist management with development and implementation of processes/polices to improve efficiencies in the operations department. Ideal candidates will have experience fielding calls/emails from clients for service issues and monitors installation/service tickets for accuracy and completion. Daily oversight of project management to ensure projects are being completed on time and within budget.
Responsibilities:
1. Oversees the performance of technical personnel on all projects
2. Assist with the development and implementation of processes/policies for the Operations department
3. Responsible for analyzing and identifying reasons for project overages
4. Monitors accuracy of service/installation tickets and employee timesheets daily.
5. Assists with other departmental reports as required
6. Supervises all service employees for compliance with company employee handbook
7. Supervises all safety training requirements
8. Other duties as assigned from time to time by management
9. Tracking and scheduling of Preventive Maintenance appointments on all projects
Qualifications:
A four year college degree or two-year associates degree from an accredited college or university.
Additional Skills and Abilities:
1. Excellent written and verbal communication skills.
2. Must be responsible, self-motivated, self-starter, personable and well-organized.
3. Superior customer service skills to deal with both internal and external customers.
4. Ability to manage multiple tasks simultaneously.
5. Strong interpersonal skills; ability to work with diverse groups.
6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
8. Must be able to effectively handle stressful situations.
9. Must be able to read and effectively interpret general business documentation.
10. Valid and current driver’s license.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Appleton, WI 54914 (Required)
Ability to Relocate:
- Appleton, WI 54914: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $85,000
