What are the responsibilities and job description for the Customer Service Administrator position at STM Consulting, Inc.?
Requisition ID: 63593
Position: Product Specialist (Customer Service Administrator)
Customer: State of CT - DAS
Location: Hartford, CT - 100% Remote.
Duration: 12 Months plus
Customer Service Administrator
Experience:
- 5 years of experience in help desk or customer service and support within the technology space
- Customer facing communication skills and ability to speak holistically on status of in-flight tickets
- Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution
- Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed
- Experience in the public sector; Municipal, State, Federal government
- Familiarity with digital products and services is a plus
- Experience working within in diverse cross-functional teams
- Comfort in blazing a path through an ambiguous work environment
- Judgement in dealing effectively and diplomatically with all levels of government staff
- Ability to maintain strict confidentiality
