What are the responsibilities and job description for the CUSTOMER CARE REPRESENTATIVE position at Stock Yards Bank and Trust?
Job Description
Job Description
As a Customer Care Representative, your day will be filled with opportunities to respond to all customer inquiries coming to the main phone queue of the bank and reply to secure customer messages through online banking and emails from customers via the Contact Us section of the SYB website. In this position where communication skills are important, there are many exciting opportunities to grow professionally within our company. Our past accomplishments and continued future success are directly attributed to the individual success of our employees. Many of our employees started their careers at Stock Yards Bank as Customer Care Representative and continued to future success.
Responsibilities
Daily responsibilities include, but are not limited to, the following :
- Support customer retention through the following :
- Create a WOW customer experience for every customer in every interaction—via telephone, email or website contact
- Meet established goals of quality, efficiency, and accuracy by assisting customers with questions and / or concerns on all deposit / loan accounts and services—channeled through telephone, email or website contact
- Recommend and educate customers on other bank services as appropriate
- Perform operational tasks including account maintenance such as address and phone number updates; unlocking online banking accounts; troubleshooting online account issues; required maintenance for debit card activity such as limit increases and travel exemptions
- Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment
- Support other Deposit Operations areas as needed
Job Requirements
The successful candidate will have the following qualifications :
Benefits
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate. Must be able to sit for extended periods of time using a telephone headset.
